Refund Policy
Every account starts on the free plan with 500 credits, so you can test Crawio on your own targets before you pay. Paid plans are billed monthly or yearly in advance, and refunds follow how much of the plan you have used.
1. When you can get a refund
- You can request a refund within 14 days of any payment: your first payment, a renewal, or a plan change.
- If you have not used any credits from that payment, you get a full refund.
- If you have used some, you get a refund for the unused share. For example, if you used 30% of the credits that payment bought, we refund 70% of it.
2. After 14 days
- A payment can no longer be refunded once 14 days have passed since it was made.
- Credits left over at the end of a billing period do not carry over and are not refunded.
3. Cancelling and changing plans
- You can cancel at any time from the Subscription tab in your dashboard or the billing portal. Your plan stays active until the end of the period you paid for and does not renew after that.
- When you switch to a higher plan, the prorated difference is charged immediately and the new limits apply at once. When you switch to a lower plan, it starts at your next renewal: you keep your current plan until then, and nothing is charged or refunded.
- A refund ends the paid period it covers, and your account returns to the free plan.
4. How to request a refund
Email support@crawio.com from your account email within 14 days of the payment and tell us which payment it is. We check the credits used from that payment and refund the full amount or the unused share as described above. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and approved refunds are paid back by Paddle to the original payment method.
5. Your legal rights
This policy does not limit any rights you have under the consumer protection law of your country. Where those rights give you more, they apply.