Refund Policy

Last updated: September 17, 2026

Every account starts on the free plan with 300 credits, so you can test Crawio on your own targets before you pay. Paid plans are billed monthly in advance and refunds follow how much of the plan you have used.

1. When you can get a refund

• You can request a full refund within 7 days of a payment if you have not used any credits from that billing period.
• This applies to your first payment and to a renewal you forgot to cancel.

2. When a refund is not possible

• Once any credits from a paid billing period have been used, the payment for that period is non-refundable.
• We do not refund the unused part of a billing period after you cancel, or credits left over at the end of a period.
• Accounts suspended for breaking our Terms of Service are not refunded.

Failed, blocked and errored requests never use credits, so there is nothing to refund for them.

3. Cancelling and changing plans

• You can cancel at any time from the Subscription tab in your dashboard or the billing portal. Your plan stays active until the end of the period you paid for and does not renew after that.
• When you switch to a higher plan, the prorated difference is charged immediately. When you switch to a lower plan, the prorated amount is credited against your next payments.

4. How to request a refund

Email support@crawio.com from your account email within 7 days of the payment and tell us which payment it is. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and approved refunds are paid back by Paddle to the original payment method. You can also contact Paddle about an order at paddle.net.

5. Your legal rights

This policy does not limit any rights you have under the consumer protection law of your country. Where those rights give you more, they apply.